Terms & Conditions

 

Terms and Conditions for Use of www.nicotinewarehouse.com

Last Updated: 10/04/2025

Welcome to www.nicotinewarehouse.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website, services, and any purchases made through our platform. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility and Age Restriction

You must be 18 years or older (or the legal smoking age in your jurisdiction, whichever is higher) to access or use this Website. By using the Website, you confirm that you meet this requirement.

  • UK: Legal smoking age is 18.

  • Australia: Legal smoking age is 18; nicotine products may require a prescription.

  • USA: Legal smoking age is 21 in many states.

2. Products and Health Disclaimer

Our Website sells nicotine products intended for adult use only. Nicotine is an addictive chemical. By purchasing from our Website, you acknowledge:

  • You understand the health risks associated with nicotine use.

  • You agree to use the products responsibly and keep them out of reach of children and pets.

  • Australia: Nicotine pouches may require a valid prescription under TGA regulations.

  • USA: Products are sold in accordance with the PACT Act and local/state regulations.

  • UK: All products comply with UK MHRA and TRPR guidelines.

3. Shipping and Customs

We ship to the UK, Australia, and the USA. However, it is your responsibility to ensure that the products are legal in your location. We are not liable for:

  • Delays or confiscations due to customs.

  • Duties, taxes, or legal issues arising from the import of nicotine products.

Australia: Products may be seized without a valid prescription.

4. Orders, Pricing & Payment

  • All prices are listed in your local currency where possible.

  • We reserve the right to refuse or cancel any order.

  • Payment must be completed before dispatch.

  • Discount codes and promotions may be withdrawn at any time.

5. Returns and Refunds

Due to the nature of our products, we only accept returns for:

  • Damaged or incorrect items.

  • Items returned within 14 days of receipt, unopened and unused.

Please contact customer support before sending any items back.

6. Account Registration and Security

You may be required to create an account. You are responsible for:

  • Keeping your login credentials secure.

  • All activity conducted through your account.

We reserve the right to terminate accounts suspected of abuse or fraud.

7. Intellectual Property

All content on this Website — including logos, product descriptions, images, and layout — is owned by or licensed to us and protected by copyright laws.

You may not reproduce, distribute, or modify any part of this Website without written consent.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any direct or indirect damages resulting from the use or inability to use our Website or products.

  • Use of nicotine products is at your own risk.

Local laws may override this clause — for example, Australian Consumer Law may provide certain non-excludable rights.

9. Governing Law

  • UK Users: Governed by the laws of England and Wales.

  • Australian Users: Governed by the laws of the relevant state or territory in Australia.

  • USA Users: Governed by the laws of the State in which you are located.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted here and become effective immediately upon publication. Continued use constitutes acceptance.

11. Contact Information

If you have any questions or concerns, please contact us at:

Email: support@nicotinewarehouse.com