Privacy Policy

 

Privacy Policy for www.nicotinewarehouse.com

Last Updated: 10/04/2025

At Nicotine Warehouse, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.nicotinewarehouse.com ("Website").

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, address, email, phone number

  • Date of birth (to verify legal age)

  • Payment details (processed via secure third-party gateways)

Technical & Usage Data

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, and referral URLs (collected via cookies and analytics tools)

Order History & Communications

  • Purchase history

  • Customer service interactions

  • Any emails or messages sent to us

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Verify your age and identity

  • Provide customer support

  • Improve Website functionality and user experience

  • Send transactional and promotional communications (you can opt out anytime)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share it with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners

  • Email service providers (for order updates or newsletters)

  • Legal authorities, if required by law or to enforce our policies

4. International Data Transfers

Your data may be stored or processed outside your country of residence. We take steps to ensure that data is protected according to applicable laws:

  • UK Users: Compliant with UK GDPR.

  • Australian Users: Compliant with the Australian Privacy Act 1988, including APPs (Australian Privacy Principles).

  • US Users: We handle data in accordance with CCPA where applicable, and adhere to fair information practices.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Recognize repeat visitors

  • Track browsing behavior

  • Analyze website performance

You can manage cookie preferences in your browser settings. Disabling cookies may affect your user experience.

6. Your Rights

Depending on your location, you may have the following rights:

UK and EU Residents (GDPR):

  • Access your data

  • Correct or delete data

  • Object to or restrict processing

  • Data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

Australia:

  • Request access to or correction of personal data

  • File complaints with the Office of the Australian Information Commissioner (OAIC)

USA:

  • Request access to or deletion of personal data (California residents)

  • Opt out of data sale (we do not sell data)

  • File complaints with state data protection authorities

To exercise your rights, please email us at: support@nicotinewarehouse.com

7. Data Security

We implement physical, technical, and administrative safeguards to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill orders

  • To comply with legal or tax obligations

  • For customer support and service records

9. Children’s Privacy

Our Website is not intended for individuals under the legal smoking age in their jurisdiction. We do not knowingly collect data from minors.

10. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with the effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights:

Email: support@nicotinewarehouse.com