Shipping Policy

Shipping Policy for www.nicotinewarehouse.com

Last Updated: 10/04/2025

Thank you for shopping with Nicotine Warehouse. Below is our Shipping Policy which outlines how and when we deliver to our customers across the UK, USA, and Australia.

1. Processing Time

All orders are processed Monday through Friday, excluding public holidays. Orders placed before 3:00 PM (GMT) are dispatched the same day.

  • Orders placed after 3:00 PM or on weekends/public holidays will be shipped the next business day.

2. Shipping Destinations & Delivery Estimates

United Kingdom (UK)

  • Service: Next Day Delivery

  • Cut-off Time: Orders must be placed before 3:00 PM (GMT) for next business day delivery.

 

United States (USA)

  • Delivery Time: Estimated 3–7 business days

  • Shipping Provider: Tracked international courier

 

Australia

  • Delivery Time: Estimated 3–7 business days

  • Shipping Provider: Tracked international courier

  • Note: Customers may need a prescription to import nicotine products depending on Australian regulations.

  • Cost:

3. Customs, Duties & Import Regulations

International Orders (USA & Australia):

  • You are responsible for any customs duties, import taxes, or regulatory compliance in your country.

  • We recommend checking local import laws before ordering, especially for nicotine-based products.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking to become active.

5. Shipping Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to:

  • Weather conditions

  • Customs processing

  • Carrier backlogs

  • Local holidays

We are not liable for delays once the package has left our warehouse.

6. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us at support@nicotinewarehouse.com within 7 days of the expected delivery date.

  • Provide your order number and any relevant photos if applicable.

  • We will work with the courier to investigate and, if necessary, reship or refund your order.

7. Incorrect Address Information

Please double-check your shipping address before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions about your shipment:

Email: support@nicotinewarehouse.com