Shipping Policy for www.nicotinewarehouse.com
Last Updated: 10/04/2025
Thank you for shopping with Nicotine Warehouse. Below is our Shipping Policy which outlines how and when we deliver to our customers across the UK.
1. Processing Time
All orders are processed Monday through Friday, excluding public holidays. Orders placed before 3:00 PM (GMT) are dispatched the same day.
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Orders placed after 3:00 PM or on weekends/public holidays will be shipped the next business day.
2. Shipping Destinations & Delivery Estimates
United Kingdom (UK)
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Service: Next Day Delivery
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Cut-off Time: Orders must be placed before 3:00 PM (GMT) for next business day delivery.
4. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking to become active.
5. Shipping Delays
While we aim to meet all delivery timelines, delays may occasionally occur due to:
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Weather conditions
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Customs processing
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Carrier backlogs
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Local holidays
We are not liable for delays once the package has left our warehouse.
6. Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us at support@nicotinewarehouse.com within 7 days of the expected delivery date.
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Provide your order number and any relevant photos if applicable.
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We will work with the courier to investigate and, if necessary, reship or refund your order.
7. Incorrect Address Information
Please double-check your shipping address before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions about your shipment: